ITSystemAnalyst–CallCenter
Vacancy：2
JobPurpose
ServesasdirectlinesupportofapplicationmaintenanceandsupportforSharedServices.
JobDimensions:
ITCallCentreprovidesservicesinITsupporttoallend-usersinternaltoCSPC,covering1stleveland2ndlevelsupportfor+PCand+users.SystemAnalyst-CallCentreisresponsiblefortheprovisionofsupportinclusiveoftrouble-shootclientusers’hardwareandsoftware.
PrincipalAccountabilities:
I.1stlevelITsupportincludes:
RecordITservicerequestsintoITCallCentreSystem.
Answer,trouble-shootsimpleenquiriesfromCSPCinternalstaff.
ProvideguidelinesforeffectiveuseofITservicestoCSPCinternalstaff.
Trackproblemtickets.
Assignproblemticketsto2ndlevelITSupportstaff.
Escalatespecial(specific)problemstoITSupportrelevantstaff.
Manageandmaintaindailyoperationaldocuments,weeklyandmonthlyreportsfromITCallCentreSystem.
II.2ndlevelITsupportincludes:
InstallandconfigurenewPCs,softwareinstallation,and